Shipping policy

Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped or delivered on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

2. Shipping Destinations

We currently ship to Europe and Scandinavian countries, including but not limited to:

  • Germany

  • Netherlands

  • Belgium

  • France

  • Austria

  • Switzerland

  • Italy

  • Spain

  • Sweden

  • Norway

  • Denmark

  • Finland

If your country is not listed, please contact us before placing an order.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • destination country

  • package weight and size

Any applicable shipping fees will be clearly displayed before you complete your purchase.

4. Estimated Delivery Times

Estimated delivery times depend on your location:

  • Europe: 5–10 business days

  • Scandinavia: 7–14 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.

5. Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

6. Shipping Delays

We are not responsible for delays caused by:

  • shipping carriers

  • customs clearance

  • weather conditions

  • force majeure events

However, if you experience an unusual delay, please contact us and we will do our best to assist you.

7. Incorrect Address

Please ensure that your shipping address is complete and accurate.

We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

8. Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date), and include your order number and photos if applicable.

We will work with the carrier to resolve the issue as quickly as possible.

9. Contact Information

If you have any questions regarding shipping, please contact us through our website contact form or email.